Brendan Conlin is the Chief Program Officer at Congreso de Latinos Unidos, Inc. – a Philadelphia-based multi-service organization specializing in providing health, housing, education, workforce development and social services for the Latino community. Since getting his start with Congreso in 2009 as an English as a Second Language Instructor, Mr. Conlin has risen through the various programmatic levels of the organization, including serving as the Director of Adult Education and Vice President of Education and Workforce Services. He now serves as the Chief Program Officer (CPO), overseeing Congreso’s programmatic divisions. His role as CPO is to drive Congreso’s strategic plan, Mission 2 Impact, in order to carry out the organization’s holistic mission to move clients and their families towards economic self- sufficiency and well-being.
Specifically, his work focuses on developing the infrastructure and capacity for using social innovation techniques to enhance Congreso’s services by embedding Human-Centered Design and Lean Impact methods into the organization’s program design strategy. These methods help Congreso continuously analyze their 60+ programs for optimal effectiveness and client value, empowering teams to use rapid experimentation and innovation techniques to drive measurable impact for families.
Most recently, Mr. Conlin was recognized by the Greater Social Innovations Journal as a top innovator in the Healthy Workforce category, for his work on creating a system for running Human-Centered-Design Labs across the organization.