Principle 3.1: Leaders and managers who run programs that are intended to produce meaningful life changes hold themselves accountable for helping participants achieve desired outcomes. Programs intended to provide important but not life-changing products or services, such as food for homeless families, are not accountable for outcomes but must deliver high-quality outputs.
3.1.1: My organization’s leaders and managers ensure that we track the quality of our outputs in an ongoing manner using a clear set of appropriate and measurable indicators. We review output quality regularly and work continually to deliver high-quality outputs.
3.1.2: In cases in which program outputs are intended to drive participant outcomes, my organization’s leaders and managers track outcomes using a clear set of measurable indicators. Leaders and managers involve staff in monitoring outcome progression and working to improve results.