Carmen Moreno Rivera is the President of Facilities Management Services, pbc, a Louisville-based janitorial service provider serving Kentucky and Indiana facilities for over 21 years. Moreno-Rivera has over 18 years of unique management experience, including strategic planning, performance management, systems design and talent acquisition, and operationalizing equity and inclusion in the workplace. Most recently, she served as Chief of Performance Improvement for Louisville Metro Government, focusing on large-scale strategy and projects focused on community impact for Louisville, KY. Prior to that, she was the Air Region Operational Excellence Manager for UPS Airlines. Carmen serves on the boards of the Kentucky Science Center and University of Louisville’s Organizational Leadership and Learning program. She holds a Bachelor of Science degree in Aerospace Engineering from the University of Tennessee, Knoxville, a Master of Science in Management from Indiana Wesleyan University, a Master’s Certificate in Business Analytics, a Six Sigma Green Belt Certification, a Core Consulting Skills Certification, and an Applied Project Management Certification.