Jenny North

Jenny North

Dartington Service Design Lab

Deputy Director

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Jenny joined the lab in November 2017 from Impetus-PEF where she was Director of Policy & Strategy for five years. Previously, she held roles at Relate, the Maternity Alliance, and New Policy Institute.

Jenny has written and spoken extensively on how organisations can improve outcomes for those they serve through better service design and data-driven management. She is particularly interested in how organisational and system leadership can empower the frontline to adapt delivery and continually improve services.

Jenny is a Fellow in Practice at the Government Outcomes Lab at the University of Oxford, a Leap Ambassador, and a Non-Executive Director and Trustee of the Social Investment Business.

In her spare time, Jenny tries to read more books and less internet.

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