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Knowledge Center

Monitoring

Decisions about organizational programs need to be data-informed.  Nonprofits have a responsibility to obtain constituent feedback, quantitative and qualitative indicators, and track program outcomes.

Learning from Our Colleagues’ Successes

VIDEO | CEO Tess Reynolds explains how New Door Ventures compared case manager’s outcomes with productive results.

Do No Harm

VIDEO | Without collecting data on your performance, you’ll never know when you have a problem. Isaac Castillo explains how the Latin American Youth Center discovered one of their programs was having the exact opposite effect of what they intended – and how they went about correcting it.

The Data Surprised Us

VIDEO | Carol Rivchun, President and CEO of Youth Opportunities Unlimited, shares an example of how easy it is to get an impression that isn’t supported by the data. She talks about how surprising data helped them improve.

Drucker on Results

PDF | Read about short-term accomplishments and long-term results; quantitative and qualitative measures, in Peter Drucker’s words.

Feedback Labs Tools and Training

WEB SITE | Here’s what you need to understand, gather, and use client feedback—from the Feedback Handbook and Glossary to the Feedback Quiz.

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