VIDEO | Christa Gannon, founder and CEO of Fresh Lifelines for Youth, explains the benefits of doing a theory of change—as she sees it three years later.

WEB SITE | Melinda Tuan lays out five tactics for nonprofits to collect feedback from their clients, an excellent complement to internal monitoring and external evaluation.

VIDEO | Executive Director Richard Berlin of Harlem RBI explains the benefits of standardizing practice—for staff, organization, and ultimately the children they serve.

VIDEO | Does need for a service equate demand for it? No, say Matt Plummer and Taz Hussein of the Bridgespan Group. In this video, they talk about how to design attractive services and get target groups to adopt them.

PDF | Introduce change when things are going well, suggests Peter Drucker, who goes on to describe aspects of implementation.

VIDEO | Find out how human-centered design can help organizations tap into the creativity of stakeholders, develop approaches that work, and bring them to market. Jocelyn Wyatt, CEO of IDEO.org, explains design thinking.

PDF | Peter Drucker encourages us to look for changes that have led to meaningful results but are not generally understood or in widespread use. What opportunities do they offer?

PDF | Organizations can only learn about the values of those they serve by asking them, writes Peter Drucker.

PDF | Peter Drucker argues that the only way to be effective is to deliver what the recipient of services finds valuable and wants.

PDF | Peter Drucker writes about the seven sources of innovative opportunity, from the unexpected success or failure to new knowledges.